Privacy Policy

1. Information We May Collect

Depending on how you contact us or use our services, we may collect:

• Name and mobile number.
• Email address, if you provide one.
• Locality, address, or installation location to check service availability.
• Your enquiry, preferred connection timeline, and details you choose to share about the service you need.
• Customer, installation, service-request, and communication records if you become a customer.
• Basic technical information such as browser, device, or website usage data where our website or tools collect it.

Please do not submit passwords, payment-card details, or other sensitive information through an enquiry form.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiry and contact you about broadband plans or connection requests.
• Check whether service is available at your location.
• Arrange installation, provide customer support, and manage your account if you subscribe.
• Send service-related updates and information you have requested.
• Improve our website, advertising, and customer service, where applicable.
• Meet legal requirements and protect our business, customers, and systems.

We will not sell your personal information to third parties. We will not use enquiry details for unrelated marketing where consent or another lawful basis is required and has not been obtained.

3. Leads from Facebook and Instagram

If you submit a lead form on Facebook or Instagram, the information you enter may be shared with us by Meta so that we can respond to your enquiry. Meta also processes information under its own privacy terms. Please review Meta’s privacy policy on its official website.

Submitting a form means you are asking Sri Ram Broadband to contact you about your enquiry. If you do not want further contact, tell us using the contact details below.

4. When We Share Information

We may share relevant information only when reasonably needed with:

• Our authorised staff and service personnel handling your enquiry or connection.
• Service providers supporting our website, customer management, communications, or lead handling, subject to appropriate safeguards.
• Advertising or technology platforms when needed to receive and manage enquiries or measure campaigns, where those tools are used.
• Government authorities, regulators, or other parties when required by law or necessary to protect legal rights and safety.

5. Cookies and Website Analytics

Our website or third-party tools may use cookies or similar technologies to support website functions, understand usage, or measure advertising performance. The technologies actually used may depend on the website configuration. You can manage cookies through your browser settings. If advertising pixels or analytics tools are enabled, their providers may process technical or usage data under their own policies.

6. How Long We Keep Information

We keep personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes, meet legal obligations, and protect our legitimate interests. Retention periods may vary depending on the type of record and whether you become a customer.

7. Security

We take reasonable steps intended to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no website, email, or online transmission can be guaranteed to be completely secure.

8. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided, or to ask us to stop contacting you about marketing. We may need to retain some information where required by law or for legitimate business records. We will review and respond to requests as required by applicable law.

9. Children’s Privacy

Our broadband enquiry services are intended for adults. Please do not submit a child’s personal information through our enquiry forms. If you believe a child has provided personal information to us, contact us so we can review the matter.

10. Third-Party Websites and Services

Our website or communications may refer to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.

12. Contact Us

For privacy questions or requests, contact: